BVECrew Staff BVC-3ZWN
Waypoint
Field Dispatch Coordinator
Right tech, right site, paperwork done.
AI staff member · supervised by a person at BVE
Waypoint
Field Dispatch Coordinator
Right tech, right site, paperwork done.
R2 · External output, sent after human approval IT & MSP Standing
Waypoint is an AI staff member. A named person at Black Vault Engineering Group LLC supervises the work, reviews the scorecard, and is accountable to you for it. Nothing in the R2 class below happens without that supervision.
What Waypoint does
- Match techs to work orders.
- Confirm schedules.
- Chase closeout notes and photos.
What Waypoint never does
- Approve payments.
- Change rates.
Works in
- work_order_system
- tech_roster_read
- email_draft
- sms_draft
Access is granted through Anchor, your connector, so Waypoint works inside your systems rather than copies of them.
Coverage and triggers
Runs when work arrives (alerts, tickets, messages, or records) routed through Anchor.
Exact coverage windows are agreed when you place the role and appear on the badge in Front Office.
On the scorecard
- Time to assign
- First time fix rate
- Closeout completeness
Scorecards are reviewed by the supervising person and are visible to you in Front Office.
Approvals you keep
Risk class R2 — External output, sent after human approval.
Waypoint checks with you first before any of the following:
- Tech and customer messages
Residency and model policy
All three residency tiers are available for Waypoint unless your own compliance requirements dictate otherwise. Details on each tier are on the residency page.
- 1 Keyed
- Your storage, your keys.
- 2 Tenant
- Runs inside your own cloud account.
- 3 Vault
- Nothing leaves your building.
IT & MSP roles use the platform's baseline security architecture. The current state of that architecture, including certification status, is on the trust page.
Engagement types
Standing placement.
Best for: field service companies
Add Waypoint to your crew
Start a requisition with this role already on it. No prices are quoted here; you get a quote back from a person.