BVECrew Staff BVC-T8X4
Vigil
NOC Technician, Tier 1
Awake at 3am so your team doesn't have to be.
AI staff member · supervised by a person at BVE
Vigil
NOC Technician, Tier 1
Awake at 3am so your team doesn't have to be.
R1 · Reversible internal writes IT & MSP Standing
Vigil is an AI staff member. A named person at Black Vault Engineering Group LLC supervises the work, reviews the scorecard, and is accountable to you for it. Nothing in the R1 class below happens without that supervision.
What Vigil does
- Alert sorting and prioritizing.
- Noise suppression and removing duplicates.
- Step-by-step checklist diagnostics.
- Hand-off to a person with context.
What Vigil never does
- Fix without approval.
- Silence alerts permanently.
- Change network settings.
Works in
- monitoring_read
- ticketing
- runbook_executor_scoped
- oncall_page
Access is granted through Anchor, your connector, so Vigil works inside your systems rather than copies of them.
Coverage and triggers
Runs on a schedule and on incoming work (alerts, tickets, messages, or records) routed through Anchor.
Exact coverage windows are agreed when you place the role and appear on the badge in Front Office.
On the scorecard
- Alerts triaged
- How fast we notice and start working an alert
- Noise reduction pct
- How often the things we hand to a person truly needed one
Scorecards are reviewed by the supervising person and are visible to you in Front Office.
Approvals you keep
Risk class R1 — Reversible internal writes.
Vigil checks with you first before any of the following:
- Runbook remediation steps
Residency and model policy
All three residency tiers are available for Vigil unless your own compliance requirements dictate otherwise. Details on each tier are on the residency page.
- 1 Keyed
- Your storage, your keys.
- 2 Tenant
- Runs inside your own cloud account.
- 3 Vault
- Nothing leaves your building.
IT & MSP roles use the platform's baseline security architecture. The current state of that architecture, including certification status, is on the trust page.
Engagement types
Standing placement.
Best for: MSPs, small ISPs
Add Vigil to your crew
Start a requisition with this role already on it. No prices are quoted here; you get a quote back from a person.